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Frequently Asked Questions
about Check Images

eBanc
Frequently
Asked Questions
About Check Images

About eBanc

About eStatements

Getting Started

User Information

Troubleshooting


How can I see my checks?

There are a couple of different ways to see your checks:

This viewing option allows you to retrieve images of checks that have cleared up to the past 60 days.

1. Log in to eBanc
2. Click on your checking account number
3. Under the "Transactions" button, click on either "Current Statement" or "Past Statement"
4. Under the "Check Number" column, click on the check number of the check you'd like to see.

Another way to view your checks is by using the "Transaction Menu".  This viewing option allows you to retrieve images of checks that have cleared within the past six months.

1. Log in to eBanc
2. Click on your checking account number
3. Click the "Transactions" button
4. You will see an Image Search box in the bottom right hand corner of the screen.  Enter the check number you would like to see in the "Item Number" box.   

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When do my checks appear on eBanc?

Your transaction appears on your eBanc statement in "real time" as soon as your check is processed.  Your check will be available for viewing by 10:00 a.m. the following business day.  

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How long will my checks remain on eBanc?

You can view your checks through your "Current Statement" or "Past Statement" which, depending on where you are in your statement cycle, will show up to 60 days of cleared checks.

You can view the past 6 months of cleared checks using the "Transaction Search".  This viewing option allows you to get check images that have cleared prior to your previous statement, for the past 6 months.

1. Log in to eBanc
2. Click on your checking account number
3. Click the "Transactions" button
4. You will see an Image Search box in the bottom right hand corner of the screen.  Enter the check number you would like to see in the "Item Number" box.    

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How do I print a copy?

If you put your mouse over the image of the check, you may see a little menu appear.  Click the button that looks like a printer.

Another method to print the check is to put your mouse over the image of the check, then click the right button on your mouse.  Select "Print Picture".

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When I click on the check number I receive the message "Unable to retrieve document from archive".

Your transaction appears on your eBanc statement in "real time" as soon as your check is processed.  Your check will be available for viewing by 10:00 a.m. the following business day.  For example, checks cleared on a Friday will appear for viewing by 10:00 a.m. on Monday.

Images of your checks are available online for the past 6 months.  If you request a check number cleared before that time, you will see this message.

Some businesses that you write checks to may now be using Draft Capture.  The business may treat your check like an electronic transaction, using the information on the check to debit your account directly instead of processing the check.  In these situations, the business may keep your check, or they may hand it right back to you.  In these situations your check would not be available on eBanc, because the paper check was not sent to the bank.

The computers find and display your check based on the MICR numbers imprinted at the bottom of your checks.  In a rare instance, these numbers may not be readable, for example if the check was damaged.  In these situations where the MICR number is not readable, the computer may not be able to select your check from the database for display on eBanc.