Email Scam Targets Debit Cardholders

ALERT: Email Scam Targets Baylake Bank Debit Cardholders

Baylake Bank is alerting the public of a “phishing” scam that is using email messages to obtain debit card account information.

According to Dan Hanson, Baylake Bank’s Senior Vice President of Operations, “Most of us know there is a lot of fraud going on in the world, but we have a specific example we wanted to share to help people avoid becoming victims of this crime.”

“We recently had two customers inquiring about the deactivation of their debit cards. Both of the customers had received e-mails claiming to be generated by Baylake Bank. In each of the e-mails the customer was advised that their Baylake Bank debit card had been deactivated and that they, the customer, had a specific amount of time to respond with their card number to re-activate their card. Thankfully, in both cases our customers did not respond to the bogus email, and contacted us instead,” said Hanson.

The bank is warning that this kind of email is a fraudulent attempt to obtain debit card account information, and notes that Baylake Bank will never ask you for your password, or Personal Identification Number (PIN). However, they may confirm personal account information or your card number if you initiate the call to help verify your identity.

If you believe you have released any information in response to a “phishing” scam, or feel you have compromised your account information, you should immediately proceed with the following:

(1) Contact your bank to close the card immediately. If after regular business hours, contact the 1-800 phone number on the back of your debit card.
(2) Contact your local law enforcement agency and report that you have been scammed and are now the victim of fraud.

“We are committed to helping safeguard our customers through every means possible, including giving them information they need to protect themselves,” explained Hanson. “If there is ever a doubt about the validity of a request, be sure to personally contact your financial institution to verify it.”

For more information, contact your local Baylake Bank Financial Center, or call 1 (800) 267-3610.

Baylake Bank, Member FDIC/Equal Housing Lender, serves its communities from 28 financial centers in Brown, Door, Green Lake, Kewaunee, Manitowoc, Outagamie, Waupaca, and Waushara counties and from its website at www.baylake.com.