June 3, 2013 -- Sturgeon Bay, WI
Baylake Bank is alerting the public of a “phishing” scam that
is using cell phone text messages to obtain check card account
information. According to Dan Hanson, Baylake Bank’s Senior Vice
President of Operations, customers have been receiving
fraudulent text messages indicating that their check card has
been deactivated and then asked to call a number to reactivate
the account. The bank is warning that this kind of scam is a
fraudulent attempt to obtain check card account information and
customers should not call the number or respond to the message.
If you believe you have released any information in response
to a “phishing” scam, or feel you have compromised your account
information, you should immediately proceed with the following:
(1) Contact your bank to close the card immediately. If
after regular business hours, contact the 1-800 phone number
on the back of your check card.
(2) Contact your local law enforcement agency and report
that you have been scammed and are now the victim of fraud.
“We are committed to helping safeguard our customers through
every means possible, including giving them information they
need to protect themselves,” explained Hanson. “If there is ever
a doubt about the validity of a request, be sure to personally
contact your financial institution to verify it.”
For more information, contact your local Baylake Bank Financial
Center, or call 1 (800) 267-3610.