Baylake Bank News. Member FDIC
ALERT: Text Scam Targets Check (Debit) Cardholders

June 3, 2013 -- Sturgeon Bay, WI

Baylake Bank is alerting the public of a “phishing” scam that is using cell phone text messages to obtain check card account information. According to Dan Hanson, Baylake Bank’s Senior Vice President of Operations, customers have been receiving fraudulent text messages indicating that their check card has been deactivated and then asked to call a number to reactivate the account. The bank is warning that this kind of scam is a fraudulent attempt to obtain check card account information and customers should not call the number or respond to the message.

If you believe you have released any information in response to a “phishing” scam, or feel you have compromised your account information, you should immediately proceed with the following:

(1) Contact your bank to close the card immediately. If after regular business hours, contact the 1-800 phone number on the back of your check card.

(2) Contact your local law enforcement agency and report that you have been scammed and are now the victim of fraud.

“We are committed to helping safeguard our customers through every means possible, including giving them information they need to protect themselves,” explained Hanson. “If there is ever a doubt about the validity of a request, be sure to personally contact your financial institution to verify it.”

For more information, contact your local Baylake Bank Financial Center, or call 1 (800) 267-3610.
 

 

Baylake Bank | 217 N. 4th Avenue | Sturgeon Bay, WI 54235 | 1-800-267-3610